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Further information about buying from Jazzcds

1. Levels of Service
Your goods should be dispatched within 48 hours. All CDs are sent through the mail and we are at the mercy of the postal service. Please note that if you order more than one album they may arrive separately. Many of our albums are sent directly from the artists or from the record label. This is how we keep costs down and help support the musicians. Please bear in mind that whilst we do our utmost to try and ensure that CDs are dispatched in a timely fashion, there are occasions when musicians may be away on tour for a few days at a time and this may lead to delays occurring. If you do not receive your package within 10 days please contact us and we will look into the problem for you. If you need a CD urgently please drop us an e-mail to let us know and we will try to ensure that the package gets to you in time. We do keep quite a lot of stock ourselves and we will be able to tell you if we can dispatch a CD to you straightaway.

2. Faulty Goods
If a CD arrives damaged or is faulty in any way, please let us know straightaway. We will then let you know what to do next. Wherever possible we will replace the goods or offer a full refund. You may be asked to return the goods to us, but please wait until we have ascertained the exact nature of the problem. We regret that we are unable to accept the return of CDs, tapes, DVDs, videos or albums of any kind that were dispatched without a protective wrapper or whose protective wrapper has been removed. (This does not apply to faulty products.)

3. Special Orders
We are able to source a range of jazz CDs so if what you are looking for is not on the site please let us know and we will see if we can order it for you.

4. Contacting us
If you have any queries about your purchase or would like any further information either before buying from us online or after your order has been placed please contact us.

Via email: info@jazzcds.co.uk

Via snail mail: Jazzcds, 18-19, Linhope Street, London NW1 6HT U.K.

By fax +44 (0)20 7724 6817

By phone +44 (0)20 7724 2389

You may check out your rights as a consumer at the Office of Fair Trading website at www.oft.gov.uk

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In a hurry? Hate filling in forms? Worried about the internet? Need help? Call us on 020 7724 2389

 

 

 

 

 

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